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In upholding the commitment of the Philippine National Police to support the development of the management system in the bureaucracy to all government services, Police Director EMELITO T SARMIENTO, the Director of the Civil Security Group, spearheaded the project to standardize the Quality Management System (QMS) of the CSG in accordance with the International Standardization Organization (ISO) 9001:2008, to include the two (2) Offices: Firearms and Explosive Office (FEO) and Supervisory Office for Security and Investigation Agency (SOSIA).


The current adoption of CSG to ISO Certification is focused on the consistent improvement of business processes and objectives to enhance service quality lane and customer satisfaction through identifying areas of improvement and creating measurable targets. In this way, stakeholders will be best served through fast and efficient processing time, improve access to relevant information and strengthen partnership between PNP and stakeholders by advocating business-friendly services.

The certification process began in December 2010 where CSG executed several internal audits across its support Offices prior to the Preliminary Audit conducted by the TUV Rheinland Philippines, Inc. Representatives, Ms. Minda Fe Villapando and Mr. Jayzer Aquino, on July 13, 2011.

Achieving ISO Certification requires tedious process, but once in place, it provides benchmark to best management standards and practices of the CSG. Our vision towards ISO Certification is straightforward, that is, to implement appropriate QMS that tremendously change the performance of CSG, Police Director SARMIENTO said.



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