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    Today we commemorate the bravery and heroism of the Gallant SAF 44 who died in line of duty as they fought for the honor, freedom and peace of our country during the Mamasapano clash last January 25, 2015

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PNP iSerbis App Available Now


   The Philippine National Police formally launched today a new mobile app that provides an electronic platform for public access to PNP front-line services. iSerbis complements other existing mobile apps developed by the PNP such as the ITAGA MO SA BATO, Bantay-Krimen; and is linked with similar service apps of other government agencies.

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Our agency governance scorecard shows how these strategic objectives will be attained. Under each perspective, objectives and targets were identified, with corresponding measures and strategic initiatives.

The first perspective is 'Resource Management' that will serve as the solid foundation for the succeeding perspectives. Next are the two (2) objectives under the Learning and Growth perspective which has the most number of measures. This is followed bythe Process Excellence perspective, that focuses on our core functions, which is our value proposition to the people we serve, in terms of improving crime prevention and control through better crime solution efficiency, crime clearance efficiency and national crime index.

The most important among the four (4) perspectives is the Community, that is the beneficiary of our improved police service. The objective of attaining a safer place to live, work and do business under this perspective will be measured utilizing the Global Peace Index (GPI).


The first perspective is "resource management." For the PNP to eventually realize its vision, the resources provided in pursuit of its mission should be "adequate".Moreover, those resources provided should be used "optimally." To help achieve maximum utilization of resources, thePNP must observe high standards of "transparency and accountability" in all its "financial and logistical transactions."


Under the second perspective, the PNP considered objectives under the label, "learning and growth." This is crucial for the PNP because it cannot keep doing the same things as in the past if it is to realize its vision by 2030. The PNP realized that, 'status quo' and 'doing business as usual' is not an option anymore.

It has to look forward, towards a future, in which it does things much better and more efficient through more capable personnel and better processes than in the past. Thus, it has to invest in its human resources and processes so it can win "stakeholders' support" and undertake proper, efficient, and effective "management of its resources".

Recognizing how crucial "learning and growth" is to the police organization, thePNP has decided to put two (2) strategic priorities— closely related and tightly inter-connected. The set of strategic priorities starts with developing competent, motivated and values-oriented police personnel. This when attained will result to the development of a responsive police organization that is capable and ready to do well its mandated tasks.

Without any doubt, all these strategic priorities within the second perspective of "learning and growth" would depend upon the adequacy of resources provided by the PNP and upon the commitment of the PNP to its philosophy framed by service, honor and justice as well as to the four core values it has chiselled into its governance charter. Resources and commitment need to go together for them to produce results.


"Learning and Growth" perspective focuses on people but it must be complemented by strategies under the third perspective, "process excellence". This refers to the different processes and practices the PNP uses in carrying out its mission. The four processes of "intelligence," "investigation," "operations," and "police community relations" are given top consideration. In addition, two concrete strategic priorities are highlighted.

These are: "improvement on crime prevention and control" and "improving community safety awareness through community-oriented and human rights based policing".

There is due stress to the importance of reaching out to the communities the PNP serves and of obtaining their support, cooperation, and eventually their higher level of trust and confidence in their police force which also underscores excellence and integration (close coordination for maximum effectiveness and efficiency) in the conduct of police operations.

There is absolutely no doubt how important these strategic priorities under "process excellence" are. Progress in pursuing them effectively and efficiently would strengthen and widen the base of stakeholders' support, and would eventually facilitate the provision of more resources for the organization.

Moreover, such progress would also be facilitated by breakthrough results being achieved under the learning and growth perspective. Thus, the PNP strategy map provide several strategic priorities within each perspective being very closely tied up and linked with each other. Moreover, several of those strategic priorities within one perspective are also closely connected with the others. Finally, we also see that the different perspectives themselves show close interdependence with each other.


Moreover, the PNP strategy map makes clear that this is to be done mainly through improving further the positive performance of the PNP, and undertaking a sustained public information program utilizing its Communications Plan (COMPLAN), with a view towards strengthening the partnership and cooperation with the communities it serves. Ultimately, the community is best served by capable and highly skilled PNP personnel that effectively uphold rule of law resulting in a safer place to live, work and do business.